Refund policy

Returns & Exchange

Returns Policy

If you are not completely satisfied with your purchase you can return it within 30 days of delivery and claim your purchase price back. The product must be returned complete and in original condition to receive the full refund. Postage will not be refunded (unless Just Hockey have stated otherwise). Products ordered online can be returned to a store as long as receipt is accompanied with it. 

To return a product carefully package it up as the goods are your responsibility until they reach our warehouse, enclose the RETURNS FORM (Download & fill this in with as much detail as possible), affix the correct postage and send it to:

DOWNLOAD FORM HERE

Just Hockey Returns,
18 Decor Drive,
Hallam 3803,
Victoria,
Australia 

Exchange Product - Returns 

You can also exchange your item within 30 days, as long as the item you wish to exchange for is in stock and the price is the same price at which you bought the original product. If the product is a different price Just Hockey will find the best way of resolving the issue and satisfying your order. 

Faulty Product - Returns 

If you believe the product to be faulty or not to your satisfaction please follow the procedures set out:

Check our Just Hockey Warranty Policy first of all: 

Just Hockey Warranty Policy

Please contact us directly for authorisation prior to returning any potentially faulty goods. Companies have strict but fair guidelines in relation to warranty claims on products. Just Hockey deals with companies that follow the guidelines in line with our industry. We are legally bound not to commit a supplier to a warranty claim unless it has been prior inspected and authorised for replacement by that company. Warranty may vary between full or part claim depending on the nature of the fault. Companies reserve the right to repair products under a warranty claim. Warranties cover manufacturing faults within 60 days of purchase, they must accompany a receipt with date of purchase. It is important to note that the warranty does not cover wear and tear in the playing of the game, misuse or abuse, chipping, and or cosmetic changes that do not affect the playing functionality of the product.


If you feel as though a product is faulty the follow the procedure below: 

1. Contact Just Hockey and explain why you think the product might be faulty and why you wish to return the item. To speed up the process it is advised to have photographic evidence of the fault and to let the Just Hockey Support Team have an initial look at the product concerned. Once this is complete the process of arranging the return to us can be set up. 
   
   
2. (a). If the product is of small or medium size (Hockey Sticks and bags fit into this category) we require you to send the item back (complete returns form & send to address above) or drop into your local Just Hockey Store.
   (b). If the product is of a large size (GK equipment, bulk items etc.) you can return to your closest store or we will arrange with the customer, either to return the item by post at our expense or arrange collection for the item. This will be determined once contact is made with the customer.
   
   
3. If Just Hockey finds the product to have fault we shall refund the amount the product was purchased for. Postage in the case of :
   
   (a). The postage spent sending the item back back to us will be refunded back to the customer.
   (b). The postage for the item will be refunded or paid by Just Hockey initially. If no fault is found with the product we would seek reimbursement for postage costs. 

We encourage before sending any items back to contact us. We can then assess the problem and pictures to decide if the product needs sending back for assessment.

Custom Order Policy (Clothing / OBO / Bags)

If you place a custom order with Just Hockey (Select Sports Group PTY Ltd) the Company shall only accept returns on the basis that the Goods provided do not comply with the Quotation or Invoice or are defective Goods. The Company will not accept returns on the basis of change of mind by the Customer nor if an event of a competition or tournament or function being cancelled or postponed. (Being beyond our control). The Customer shall give written notice to the Company of any claim ascertainable upon reasonable inspection of Goods within 14 days after the receipt of Goods.

In the case of defective Goods, the Company agrees to replace or repair the Goods, provided that: (a) the Goods have been stored in a proper and appropriate manner; (b) the Goods are returned to the Company in the condition that they were delivered; (c) the Customer can provide a copy of the Quotation or Invoice for which the defective Goods relate. The Company shall not be liable for normal variations in colour and finishing, dimension, weight or certain availability of materials, along with quality of Goods. Where Goods are supplied to the Customer’s specifications, the Customer indemnifies the Company from any liability, loss or damage suffered by the Company in respect of any claim that the Goods infringe any patent, design or similar rights.