Returns & Exchanges

30-Day change of mind return or exchange period

You can return or exchange a product that you have purchased in-store or online for any reason within 30 days. Products must be unworn, unwashed, unused and in original condition, with all tags and labels still attached or boxes intact.

This 30-day return period does not apply to tailor-made customer orders, socks, clothing, goal keeping etc.

We require proof of purchase for any return or exchange. Receipt or Order Number.
If you can not find the information we can check in our system as long as you have associated a sale to your email address or phone number.

How to return or exchange an item with Just Hockey

You can return or exchange in-store including for online purchases at any major Just Hockey store.  Postal returns are also available and if you need to exchange an item we ask that you send it back and cover the cost but we will then post the exchange back to you at no charge.

A shipping fee may be requested for bulky items. Check our Store Locator for all store locations and trading hours to avoid this issue.

Contact your local store before returning any bulky products, such as GK items, or coaching equipment, so that we can assess the best way to return the items.

Please follow the links to download the Returns Form relevant to your state if posting the item back to us:

ACT | NSW | NT | QLD | SA | TAS | VIC | WA | INTERNATIONAL

If you have any questions or issues please get in touch with us support@justhockey.com.au

Receiving a refund

Refunds will be processed via the original payment method, except where you have used a gift card, in which case we will provide you with a replacement gift card of equivalent value.

Delivery charges and shipping fees for change-of-mind refunds are sadly non-refundable.

Questions

You can contact our customer care team via webchat or Email us.

Effective Date

This policy was updated on 27th November 2023 and applies to any purchase made in 2023 and onwards.

Faulty, damaged or incorrect products

If the product is faulty or damaged, doesn’t meet its description, or if you have been sent the wrong thing, we will happily exchange, refund or repair the product with proof of purchase in accordance with the Australian Consumer Law. You can visit us in-store or contact our Customer Care Team via Email or Webchat to discuss your options. Please provide your proof of purchase.

We may need to assess your product to determine an appropriate remedy. Some products may need to be sent to the manufacturer or their repair agent for assessment. 

You may be refused a refund, repair or replacement in certain circumstances, including where you have substantially modified or misused the product.

Faulty Product - Returns 

If you believe the product to be faulty or not to your satisfaction please follow the procedures set out:

Check our Just Hockey Warranty Policy first of all: 

Just Hockey Warranty Policy

Please contact us directly for authorisation prior to returning any potentially faulty goods. Companies have strict but fair guidelines in relation to warranty claims on products. Just Hockey deals with companies that follow the guidelines in line with our industry. We are legally bound not to commit a supplier to a warranty claim unless it has been prior inspected and authorised for replacement by that company. Warranty may vary between full or part claims depending on the nature of the fault. Companies reserve the right to repair products under a warranty claim. Warranties cover manufacturing faults within 60 days of purchase, they must accompany a receipt with the date of purchase. It is important to note that the warranty does not cover wear and tear in the playing of the game, misuse or abuse, chipping, and or cosmetic changes that do not affect the playing functionality of the product.

If you feel as though a product is faulty follow the procedure below: 

1. Contact Just Hockey via In-Store or Email and explain why you think the product might be faulty and why you wish to return the item. To speed up the process we require photographic evidence of the fault and to let the Just Hockey Support Team have an initial look at the product concerned. Once this is complete the process will start. The team will then let you know the next steps.
   
   
2. (a). If the product is of small or medium size (Hockey Sticks and bags fit into this category) we require you to send the item back (complete the Returns Form above & send to the address in the form) or drop it into your local Just Hockey Store.
   (b). If the product is of a large size (GK equipment, bulk items etc.) you can return it to your closest store or we will arrange with the customer, either to return the item by post at our expense or arrange collection for the item. This will be determined once contact is made with the customer via email or phone.
   
   
3. If Just Hockey finds the product to have a fault we shall refund the amount the product was purchased for or offer a suitable replacement. Postage in the case of :
   
   (a). The postage spent sending the item back to us will be refunded back to the customer.
   (b). The postage for the item will be refunded or paid by Just Hockey initially. If no fault is found with the product we would seek reimbursement for postage costs. 

We encourage you before sending any items back to Contact Us. We can then assess the problem and pictures to decide if the product needs to be sent back or dropped In-Store for assessment. 

Custom Order Policy (Clothing / OBO / Bags)

If you place a custom order with Just Hockey (Select Sports Group PTY Ltd) the Company shall only accept returns on the basis that the Goods provided do not comply with the Quotation or Invoice or are defective Goods. The Company will not accept returns on the basis of change of mind by the Customer nor if an event of a competition or tournament or function being cancelled or postponed. (Being beyond our control). The Customer shall give written notice to the Company of any claim ascertainable upon reasonable inspection of Goods within 14 days after the receipt of Goods.

In the case of defective Goods, the Company agrees to replace or repair the Goods, provided that: (a) the Goods have been stored in a proper and appropriate manner; (b) the Goods are returned to the Company in the condition that they were delivered; (c) the Customer can provide a copy of the Quotation or Invoice for which the defective Goods relate. The Company shall not be liable for normal variations in colour and finishing, dimension, weight or certain availability of materials, along with the quality of Goods. Where Goods are supplied to the Customer’s specifications, the Customer indemnifies the Company from any liability, loss or damage suffered by the Company in respect of any claim that the Goods infringe any patent, design or similar rights.