Just Hockey Warranty Policy
Please contact us directly for authorisation prior to returning any potentially faulty goods. Companies have strict but fair guidelines in relation to warranty claims on products. Just Hockey deals with companies that follow the guidelines in line with our industry. We are legally bound not to commit a supplier to a warranty claim unless it has been prior inspected and authorised for replacement by that company. Warranty may vary between full or part claims depending on the nature of the fault. Companies reserve the right to repair products under a warranty claim. Warranties cover manufacturing faults within 60 days of purchase, they must accompany a receipt with the date of purchase. It is important to note that the warranty does not cover wear and tear in the playing of the game, misuse or abuse, chipping, and or cosmetic changes that do not affect the playing functionality of the product.
If you feel as though a product is faulty follow the procedure below:
- Contact Just Hockey via In-Store or Email and explain why you think the product might be faulty and why you wish to return the item. To speed up the process we require photographic evidence of the fault and to let the Just Hockey Support Team have an initial look at the product concerned. Once this is complete the process of arranging the return to us can be set up.
- (a). If the product is of small or medium size (Hockey Sticks and bags fit into this category) we require you to send the item back (complete the Returns Form & send to the address in the form) or drop it into your local Just Hockey Store.
(b). If the product is of a large size (GK equipment, bulk items etc.) you can return it to your closest store or we will arrange with the customer, either to return the item by post at our expense or arrange collection for the item. This will be determined once contact is made with the customer via email or phone.
- If Just Hockey finds the product to have a fault we shall refund the amount the product was purchased for or offer a suitable replacement. Postage in the case of :
(a). The postage spent sending the item back to us will be refunded back to the customer.
(b). The postage for the item will be refunded or paid by Just Hockey initially. If no fault is found with the product we would seek reimbursement for postage costs.
We encourage before sending any items back to Contact Us. We can then assess the problem and pictures to decide if the product needs to be sent back or dropped In-Store for assessment.
Contact us either by calling 1800 061 600 or by email
If you are needing more information our our Returns and Exchange Policy please click here.